Bear Technologies Is Now Part of ITernal Networks
We’re excited to announce that Bear Technologies has joined ITernal Networks. This partnership strengthens the support, security, and resources available to your business while keeping the friendly, personalized services that you’re used to.
Quick Highlights
No interruption to your service.
Improved cybersecurity protection and risk management.
Access to a larger support team and faster response times.
Expanded technical expertise and project capabilities.
More resources, tools, and long-term stability for your business.
Why This Acquisition Is Happening
Bear Technologies and ITernal Networks share a common vision: helping businesses use technology securely, effectively, and strategically. By joining forces, we’re combining the personal relationships Bear Tech is known for with the expanded capabilities of a regional Managed IT and Cybersecurity provider.
This acquisition allows us to:
- Strengthen cybersecurity services in an ever-evolving threat landscape
- Offer robust tools, documentation, and proactive management
- Expand project support and capabilities
- Provide long-term stability and scalability for every client
- Deliver an even higher level of service and consistency
Our commitment is simple:
Make your technology easier, safer, and more reliable
— with the same care you’ve always received.
What This Means for You
What’s Staying the Same
- You will continue to receive support from familiar Bear Technologies team members who are joining ITernal Networks.
- The same support phone number and email address will continue to work.
- Your current services will remain uninterrupted.
- Your existing agreements will be honored.
- Heidi is joining the ITernal Networks team full-time to continue supporting our Oregon regional clients.
What’s Changing
- Mike W. will remain involved in a consulting capacity to support knowledge transfer and ensure each client is taken care of through the transition.
- You will also have access to ITernal Networks’ expanded team of engineers, project specialists, and cybersecurity professionals.
- Stronger cybersecurity protections and alignment to national standards.
- Additional documentation, monitoring, and proactive maintenance.
- Expanded service offerings, such as compliance and AI solutions.
The transition will be structured and professionally coordinated. There is nothing you need to do at this time.
What to Expect During the Transition
We want this transition to feel smooth, simple, and stress-free for you. Some parts of the process have already begun, and everything else will happen gradually with plenty of communication along the way. Here’s a quick look at what you can expect:
Welcome & Communication
You’ve already begun receiving updates and introductions from both the Bear Tech and ITernal Networks teams. We’ll continue to keep you informed so you always know what’s happening and who to contact.
System Review & Documentation (Already Underway)
We’ve started reviewing the systems Bear Technologies have been supporting and we are making sure everything is clearly documented. This helps us understand your environment well and ensures we can support you reliably now and in the future.
Security & Service Improvements
As we get to know your systems better, we may recommend enhancements that improve security, reduce risk, and help keep everything running smoothly. Nothing will change without communication, and all improvements will be discussed with you ahead of time.
Integration into ITernal Networks Systems
Some of the behind-the-scenes systems we use—like billing, ticketing, and support tools—will gradually transition to ITernal Networks. Here’s what that will look like:
- Billing: Starting January 15, 2026, all invoices will come directly from ITernal Networks, and payments will be made to ITernal Networks. As we get closer to that date, we’ll send simple, step-by-step instructions to make the transition easy, including an invitation to our online invoice and payment portal.
- Ticketing & Support Tools:
Our ticketing system will transition to ITernal Networks on January 15th, and additional support tools will follow in the weeks after. We’ll communicate these changes clearly so you always know how to reach support and track requests – and we will always take your call for direct access to the support team.
Throughout this process, we’ll make sure everything is communicated well in advance so you always feel prepared and supported.
And most importantly…
You don’t need to do anything right now.
We’re handling the heavy lifting behind the scenes, and we’ll guide you through each step when the time comes.
Meet the Team Supporting You
We know how important consistent, reliable relationships are when it comes to your technology. As Bear Technologies becomes part of ITernal Networks, we want you to know exactly who will be supporting you and how our combined team will enhance your service experience.
Below is an introduction to the key people you’ll be interacting with.
Your Oregon Support Team
Mike Weiskopf
Consultant
Transition Support & Knowledge Transfer
Although no longer working in a full-time capacity, Mike W. will remain involved during the transition to ensure a smooth handoff. He will support ITernal Networks with historical knowledge and background on client environments.
Heidi Hartley
Regional Technology Success Specialist
Primary Client Support & Field Technician (Oregon)
Heidi will continue supporting clients throughout Oregon both remotely and onsite. She knows your systems, understands your business needs, and remains your familiar point of contact for day-to-day support and hands-on assistance.
Your Expanded ITernal Networks Team
Michael Kanet
President, ITernal Networks
Leadership, Strategic Vision & Client Success
Michael oversees the strategic alignment of client service, cybersecurity, and long-term IT planning. He works closely with all teams to ensure that every client receives exceptional support and value.
Jules Gamo
Executive Assistant
Client Coordination, Scheduling & Administrative Support
Jules helps keep communication organized and ensures clients get the information and resources they need. She assists with scheduling, onboarding coordination, documentation requests, and general administrative support. Her role helps ensure your experience with ITernal Networks is smooth and well-coordinated.
Dana Ayala
Service Delivery Manager
Quality Assurance, Escalation Oversight & Service Operations
Dana oversees the performance and quality of all service delivery. She ensures support tickets are handled efficiently, escalations are addressed promptly, and service standards are consistently met. Dana works closely with the service team and leadership to provide a reliable, high-quality support experience for every client.
Shawntanik Williams
Field Engineer & Service Desk Team Lead
Daily Support Oversight, Escalation Support & Technician Guidance
Shawntanik leads the day-to-day operations of the service team. She monitors incoming requests, guides technicians, oversees workflow, and ensures that your issues are resolved quickly and accurately. She serves as a key point of escalation and quality control within the service desk.
Jessica Williams
Dispatcher & Service Desk Technician
Ticket Routing, Scheduling & First-Line Technical Support
Jessica is often one of the first people you’ll interact with when submitting support requests. She evaluates the urgency of each issue, assigns tickets to the right technicians, schedules onsite visits, and provides front-line technical troubleshooting. Her role ensures requests move efficiently through the support process.
Steve Smith
Field Engineer & Service Desk Technician
Onsite Support, Hands-On Troubleshooting & Project Assistance
Steve provides both remote and onsite IT support. He specializes in hardware work, network troubleshooting, workstation setups, and assisting with project deployments. Whether you’re dealing with equipment issues or preparing for an upgrade, Steve brings hands-on expertise directly to your business.
Trevor Eyre
Security Analyst
Cybersecurity Monitoring, Risk Assessments & Compliance Alignment
Trevor focuses on protecting your business from cybersecurity threats. He monitors alerts, conducts security reviews, identifies vulnerabilities, and ensures your systems align with modern standards like CIS Controls, CyberInsurance requirements, FTC Safeguards, and HIPAA. Trevor’s work strengthens your overall security posture.
Emily Tidd
Marketing & Communications
Client Communications & Onboarding Support
Emily helps coordinate communication and onboarding materials, ensuring clients stay informed and supported throughout the transition process.
A Larger, Stronger Team, Working Together for You
With Heidi continuing to support Oregon clients locally and the ITernal Networks team providing expanded resources, you gain:
More technicians available to assist you
Faster response and resolution times
Improved security and monitoring
Greater depth across networking, cloud, cybersecurity, and projects
A reliable, coordinated support structure
Our goal is to make your technology seamless, secure, and fully supported — with both familiar faces and new experts working together for your success.
Frequently Asked Questions
Will my pricing change?
Your existing pricing will stay in place. Any future changes will be discussed with you well in advance.
What happens to any unused block hours/credits I have?
Any unused block hours or credits are moving over to ITernal Networks and will be honored moving forward.
Will the team I know still support me?
Heidi is joining ITernal Networks full-time and will remain actively involved in supporting you.
Mike W. will also remain available in a consulting capacity for knowledge transfer but will not be available for ongoing, day-to-day support.
You will also begin receiving support from ITernal Networks’ larger team of engineers and specialists.
Do I need to update anything?
No — everything continues as normal for now.
Will my services change?
Your current services stay the same. The support tools will change to the ITernal Networks support tools. Additional tools or upgrades may become available.
How do I get support?
Use the same phone number and email you’ve always used. These will continue working.
What happens to my existing projects?
They will continue as scheduled, with additional support available if needed.
Will support hours change?
No — your support hours will remain the same. You can continue contacting us during the standard hours you’re accustomed to. As we integrate teams, you may also see expanded availability and faster access to support resources, but no reduction in support hours will occur.
Will response times be affected?
We do not expect any negative impact on response times. In fact, with access to ITernal Networks’ larger support team, you may experience improved response and resolution times. Our goal is to make the transition seamless while enhancing your overall support experience.
Will billing come from Bear Tech or ITernal Networks?
Billing will begin coming directly from ITernal Networks starting January 1, 2026. Until then, you may continue receiving invoices from Bear Technologies as usual. As we approach the transition date, we will send clear reminders and details to avoid any confusion.
Do I need to update my payment method?
Yes — starting January 1, 2026, payments will be processed through ITernal Networks.
- If paying by mail: The mailing address will be updated to:
[Insert ITernal Networks mailing address]
- If paying electronically: New payment options will be available, including ACH and credit card.
- Optional: You’ll also have the ability to set up automated monthly payments for convenience.
Can I meet with the new owner?
Absolutely. We will be scheduling both in-person and virtual meetings so every client has the opportunity to meet the leadership team, ask questions, and learn more about what this transition means for your business. You’ll receive an invitation with available dates and formats soon.
Additional Capabilities You Now Have Access To
As part of ITernal Networks, you will have access to expanded services and solutions, including:
- Advanced integrated cybersecurity tools (EDR, MDR, 24/7 Threat Response)
- Compliance support (HIPAA, CyberInsurance, FTC Safeguards, PCI, CIS)
- Secure AI solutions and automation services
- Enhanced backup and disaster recovery options
- Video surveillance and access control systems
- Network infrastructure design and management
- Larger project and field engineering teams
These services are available as your needs grow — there’s no pressure or obligation to change
Ways to Stay Connected
Website
Support
Newsletter
The Cyber Scoop – Automatically Emailed Monthly
Social Media
Weekly Livestream – Fridays at 1 PM PST!
Closing Message
We’re grateful for the trust you’ve placed in Bear Technologies, and we’re honored to continue supporting your business as part of ITernal Networks. Our goal is to ensure this transition is smooth, supportive, and beneficial for your long-term success.