2 (9Recommended Technology Platform

Hardware

The following are hardware requirements you must meet for us to meet our service obligations. Other hardware may be supported on a “best-effort” basis at our discretion.

Desktops

Business or Enterprise models with the following characteristics:

  • Make: HP (preferred), Lenovo, or Dell
  • Warranty: Current
  • CPU: Intel i3, i5, i7 @ 2.4+ Ghz (9th Generation or newer)
  • RAM: 8+ GB
  • Storage: 256+ GB Solid State Drive (SSD)
  • TPM 2.0 Module
  • OS: Windows 10 Pro, Windows 11 Pro
  • End of Life: No

Laptops

Business or Enterprise models with the following characteristics:

  • Make: HP (preferred), Lenovo, Microsoft, or Dell
  • Warranty: Current
  • CPU: Intel i3, i5, i7 @ 2.4+ Ghz (9th Generation or newer)
  • RAM: 8+ GB
  • Storage: 256+ GB Solid State Drive (SSD)
  • TPM 2.0 Module
  • OS: Windows 10 Pro, Windows 11 Pro
  • End of Life: No
  • Resolution: 1920×1080 or higher

Apple Computers

  • RAM: 8+ GB
  • Storage: 256+ GB Solid State Drive (SSD)
  • OS: Big Sur (11.0) or newer

Accessories

  • Mice: Unit supplied with Desktop/Laptop by manufacturer or Logitech. Wired preferred.
  • Keyboard: Unit supplied with Desktop/Laptop by manufacturer or Logitech. Wired preferred.
  • Monitor: Resolution of 1920×1080 or higher, minimum size 23″ or higher.

Servers

  • Make: HP, Lenovo, or Dell
  • Warranty: Current
  • RAM: 32+ GB
  • Storage: Solid State Drive (SSD) in RAID
  • OS: Windows 2016 Standard/Datacenter, Windows 2019 Standard/Datacenter, Windows 2022 Standard/Datacenter
  • End of Life: No
  • Redundant Power Supply
  • Uninterruptable Power Supply (UPS)
  • Genuine, licensed, and vendor-supported software
  • If Microsoft operating systems, have the most recent Microsoft service packs and critical updates installed
  • A minimum 25% free space on all drives currently installed and partitioned
  • All non-Microsoft operating systems must have the most recent operating system and updates

Firewalls

  • Sophos XG or XGS Series Firewall
  • Cisco Meraki Firewalls

Switches

  • Datto Cloud Managed Switch Series
  • Sophos Managed Switch Series
  • Ubiquiti UniFi Series Managed Switches

WiFi Access Points

  • Datto Cloud Managed WAP
  • Sophos Cloud Managed WAP
  • Ubiquiti UniFi Series WAP

Network Attached Storage (NAS)

  • Datto NAS Models
  • Synology SMB and Enterprise models

Software

The following are software requirements you must meet for us to meet our service obligations. Other software may be supported on a “best-effort” basis at our discretion.

Operating Systems

The following operating systems are supported for managed services.

  • Windows 10, 11 Pro/Business/Enterprise (Desktops/Laptops)
  • Windows Server 2016, 2019 (Servers)
  • Ubuntu Linux Server 22.10, 23.04 (Servers)

Line of Business (LOB)

We offer training and direct support for the following software. Other software we support on a best-effort basis.

  • Quickbooks 2020, 2021, 2022, 2023
  • Microsoft Office 2019, Microsoft Office 365
  • Mailchimp

Cloud

The following cloud environments are supported for managed services.

  • Microsoft 365 (M365) (preferred)
  • Google Workplace
  • Microsoft Azure
  • Green Cloud Defense

Backup

The following backup solutions are supported for managed services. Any backup must also contain an offsite component to be fully supported.

Server Backup

  • Datto Alto
  • Datto Siris (recommended)
  • Storagecraft
  • Veeam

Workstation Backup

  • Datto Workplace
  • Datto File Protect
  • Datto Cloud Continuity

SaaS Backup

  • Datto SaaS Backup (Google Workplace and Microsoft 365)

General

(Unless provided as part of service package outlined in this Statement of Work.)

The environment must have a:

  • currently licensed, up-to-date, and vendor-supported server-based antivirus/malware solution protecting all servers, desktops, notebooks/laptops/tablets, and email systems
  • currently licensed, up-to-date, and vendor-supported anti-spam solution
  • currently licensed, and vendor-supported server or network-based backup solution with onsite and offsite retention
  • currently licensed, and vendor-supported Next-Generation Firewall (NGFW) or Unified Threat Management firewall (UTM) firewall between the internal network and the internet.
  • All wireless data traffic in the environment must be securely encrypted.
  • All wireless traffic segmented public vs. private.
  • All Line of Business applications must have active vendor support during all hours of business.
  • Internet connection must have a minimum of 3Mbs upload speed.
  • All network equipment must be enterprise-grade and less than five years old.
  • Adequate workspace, heat, light, ventilation, electric current and outlets, internet, and remote access for NFT staff.
  • Server and core network equipment must be adequately vented and secured.