Recommended Technology Platform

Below are the “Recommended Technology Platform” prerequisites essential to fulfilling our service commitments. We may accommodate additional hardware, software, cloud, or other tech components at our discretion, striving for optimal support.

Hardware

The following are hardware requirements you must meet for us to meet our service obligations. Other hardware may be supported on a “best-effort” basis at our discretion.

Desktops

Business or Enterprise models with the following characteristics:

  • Make: HP (preferred), Lenovo, or Dell
  • Warranty: Current
  • CPU: Intel i3, i5, i7 @ 2.4+ Ghz (9th Generation or newer)
  • RAM: 8+ GB
  • Storage: 256+ GB Solid State Drive (SSD)
  • TPM 2.0 Module
  • OS: Windows 10 Pro, Windows 11 Pro
  • End of Life: No

Laptops

Business or Enterprise models with the following characteristics:

  • Make: HP (preferred), Lenovo, Microsoft, or Dell
  • Warranty: Current
  • CPU: Intel i3, i5, i7 @ 2.4+ Ghz (9th Generation or newer)
  • RAM: 8+ GB
  • Storage: 256+ GB Solid State Drive (SSD)
  • TPM 2.0 Module
  • OS: Windows 10 Pro, Windows 11 Pro
  • End of Life: No
  • Resolution: 1920×1080 or higher

Apple Computers

  • RAM: 8+ GB
  • Storage: 256+ GB Solid State Drive (SSD)
  • OS: Big Sur (11.0) or newer

Accessories

  • Mice: Unit supplied with Desktop/Laptop by manufacturer or Logitech. Wired preferred.
  • Keyboard: Unit supplied with Desktop/Laptop by manufacturer or Logitech. Wired preferred.
  • Monitor: Resolution of 1920×1080 or higher, minimum size 23″ or higher.

Servers

  • Make: HP, Lenovo, or Dell
  • Warranty: Current
  • RAM: 32+ GB
  • Storage: Solid State Drive (SSD) in RAID
  • OS: Windows 2016 Standard/Datacenter, Windows 2019 Standard/Datacenter, Windows 2022 Standard/Datacenter
  • End of Life: No
  • Redundant Power Supply
  • Uninterruptable Power Supply (UPS)
  • Genuine, licensed, and vendor-supported software
  • If Microsoft operating systems, have the most recent Microsoft service packs and critical updates installed
  • A minimum 25% free space on all drives currently installed and partitioned
  • All non-Microsoft operating systems must have the most recent operating system and updates

Firewalls

Switches

  • Datto Cloud Managed Switch Series
  • Sophos Managed Switch Series
  • Ubiquiti UniFi Series Managed Switches

WiFi Access Points

  • Datto Cloud Managed WAP
  • Sophos Cloud Managed WAP
  • Ubiquiti UniFi Series WAP

Network Attached Storage (NAS)

  • Datto NAS Models
  • Synology SMB and Enterprise models

Software

The following are software requirements you must meet for us to meet our service obligations. Other software may be supported on a “best-effort” basis at our discretion.

Operating Systems

The following operating systems are supported for managed services.

  • Windows 10, 11 Pro/Business/Enterprise (Desktops/Laptops)
  • Windows Server 2016, 2019 (Servers)
  • Ubuntu Linux Server 22.10, 23.04 (Servers)

Line of Business (LOB)

We offer training and direct support for the following software. Other software we support on a best-effort basis.

  • Quickbooks 2020, 2021, 2022, 2023
  • Microsoft Office 2019, Microsoft Office 365
  • Mailchimp

Cloud

The following cloud environments are supported for managed services.

  • Microsoft 365 (M365) (preferred)
  • Google Workplace
  • Microsoft Azure
  • Green Cloud Defense

Backup

The following backup solutions are supported for managed services. Any backup must also contain an offsite component to be fully supported.

Server Backup

  • Datto Alto
  • Datto Siris (recommended)
  • Storagecraft
  • Veeam

Workstation Backup

  • Datto Workplace
  • Datto File Protect
  • Datto Cloud Continuity

SaaS Backup

  • Datto SaaS Backup (Google Workplace and Microsoft 365)

General

(Unless provided as part of service package outlined in this Statement of Work.)

The environment must have a:

  • currently licensed, up-to-date, and vendor-supported server-based antivirus/malware solution protecting all servers, desktops, notebooks/laptops/tablets, and email systems
  • currently licensed, up-to-date, and vendor-supported anti-spam solution
  • currently licensed, and vendor-supported server or network-based backup solution with onsite and offsite retention
  • currently licensed, and vendor-supported Next-Generation Firewall (NGFW) or Unified Threat Management firewall (UTM) firewall between the internal network and the internet.
  • All wireless data traffic in the environment must be securely encrypted.
  • All wireless traffic segmented public vs. private.
  • All Line of Business applications must have active vendor support during all hours of business.
  • Internet connection must have a minimum of 3Mbs upload speed.
  • All network equipment must be enterprise-grade and less than five years old.
  • Adequate workspace, heat, light, ventilation, electric current and outlets, internet, and remote access for NFT staff.
  • Server and core network equipment must be adequately vented and secured.