The different types of managed services offered by various IT support companies can be difficult to navigate. Finding a managed services provider that is dedicated to delivering IT solutions to help you and your business be successful may feel impossible.
As a managed services provider, we’d like to help you understand the types of managed services that are offered so that you can make a fully educated decision when it comes to your company’s IT infrastructure, data center, and network.
Keep reading to learn about the various types of managed services, how they can benefit your business, and how to choose an IT services partner!
Types of Managed Services
There are many different types of managed services. Often, these solutions are bundled by a provider to allow for the right mix of services to meet users’ expectations.
A managed service agreement may include some or all of the following:
Managed Communication Services
Managed communication may include Voice over Internet Protocol (VoIP), video calling, messaging software, or email services. Each of these solutions are meant to allow companies to choose the best ways to connect internally as well as with customers.
Data analytics allows a service provider to turn your company’s raw data into usable information to help make future business decisions. Often, this service uses a cloud-based system to deliver information and is popular among larger businesses.
Managed Software as a Service (SaaS)
SaaS is usually offered as a subscription, is centrally hosted, and requires licensing fees. There are many different types of software that fall into this category and can be used without having a managed service provider. However, having a professional help with the installation, customization, and troubleshooting of these programs will allow them (and your business) to run more efficiently. Depending on your managed services provider, they may include some SaaS programs with their monthly subscription fees.
Managed Wireless Networks
Service providers who manage your wireless network can monitor it remotely for connection problems and download speed. The service provider may also offer mobile computing solutions, mobile device management, and network security as part of this managed services plan.
Print management is a managed service that will help reduce printing costs by offering device support, printer upgrades and maintenance, printer repair, and audits of printing habits to minimize hidden costs.
The cloud is an on-demand, web-based service that offers data storage, file sharing, improved security, and remote access to your company’s network. Managed services providers will often provide cloud servers that act as a data center for backup and disaster recovery.
Part of having managed services is knowing that your computers, network, devices, data, and IT infrastructure are protected against cyber attacks and data breaches. Companies that provide cybersecurity services to their customers will offer antivirus, anti-spam, and anti-phishing software. They will also monitor your systems and prevent external and internal intrusions.
Most often, when people think of managed services providers they think of the IT support that comes with it. This support may be on-site or remote, but technicians are always quick to respond and will offer solutions to whatever the ongoing technical problem is.
Managed Services We Offer
With most of the types of managed services above, there are more in-depth offerings that can be further customized to best fit your business and IT support needs.
At iTernal Networks, we offer our own version of each of the listed services, going above and beyond what most service providers can or will do.
We offer a full range of managed services that include:
- Backup and disaster recovery
- Remote and on-site IT support
- Print and mobile device management
- Help desk and Network Operation Centers (NOC) services
- Cloud services, including backup, hosted email, and workstations
- Complete cybersecurity
- Hardware and software upgrades & maintenance
- Video surveillance
- VoIP systems and other communications
When a business contacts us about our managed services, they have a large selection of solutions to choose from. We work with each company to identify their IT needs and design a contract that works best for them and their budget.
How Businesses Can Benefit From Managed Services
While managed services are not a one-size-fits-all solution, they do cover most of the common IT needs of a business and usually can be further customized to better suit each company. With this said, there is no denying that there are multiple benefits of choosing to have managed IT services.
One of the biggest benefits of having a managed services provider is the cost savings. Your company will cut costs by having a professional IT team to offer support, provide routine maintenance, and prevent many problems from occurring in the first place.
Your organization will see increased productivity when employees can focus on doing their jobs and not worry about the IT infrastructure. Also, your network and computer systems will function properly which means there will be little-to-no lag, allowing every department to communicate effectively and work efficiently.
Finally, having managed services will mean that your data, network, and IT infrastructure are protected against costly cyberthreats that can disrupt your daily operations.
Finding the Right Types of Managed Services
There are many types of managed services as well as countless companies providing IT support. At iTernal Networks, our service offerings surpass what is considered ‘standard’ and we strive to stand out from the rest by having a professional, friendly team as well as subscription options to fit every need and budget.
If you’re still on the fence about which types of managed services are right for your business, we’d be happy to assist you in identifying a plan that will cover most – if not all – of your IT needs.
When you’re ready to find out more about our pricing or which subscription level would make your life the easiest, give iTernal Networks a call! We can help you decide which managed services plan is best for you and begin working immediately to improve your hardware, network, security, and infrastructure!