Average Cost of IT Support Services

Are you curious about the average cost of IT support services and if your business can afford to hire a managed services provider? Many businesses don’t use IT support daily. However, when they need technical assistance, costs can quickly exhaust a monthly budget.

We’ll help you determine the average cost of IT support services and whether your business would benefit more from a managed services provider or as-needed support. Keep reading to learn more!

What is the Average Cost of IT Support Services?

Unfortunately, there isn’t a single number that can answer the question of average IT support costs. This is generally due to the fact that these costs will vary based on how large the IT firm is, the complexity of your IT system, and how much time technicians spend to correct a problem.

With all of this said, if you happen to hire a computer technician, you may be able to pay as little as $65 per hour; an individual with more experience may charge as much as $100 per hour.

Hiring an individual isn’t always ideal because they may not always be available to help with critical problems.

If you choose to use an IT firm that employs 5-10 people, you can expect to pay approximately $100-150 per hour. Of course, this cost can differ based on your location and the amount of competition within your area.

Hiring an inexperienced in-house technician averages around $40,000 per year. Opting for more experienced talent could increase costs by $7,000 to $10,000 annually. These numbers do include the benefits that are commonly given to people in these roles.

Less experienced IT technicians may struggle to resolve all your technology issues. More experienced technicians might find it challenging to justify their costs. Particularly if your IT system is simple and rarely encounters problems. It’s essential to strike a balance between expertise and cost-effectiveness when choosing IT support. Evaluate your specific needs to ensure you find the right fit for your business.

Both inexperienced and experienced IT support technicians will occasionally require vacations, time off, or sick leave. If you happen to hire only one technician, it is entirely possible for IT problems to arise while they’re away, forcing you to contract out for the needed support.

Choosing an IT Support Contract vs. Paying As You Go

The good news about paying for IT support services as you go is the fact that most support calls only take a few minutes to solve. The bad news is that most technicians or IT companies charge for a minimum number of hours – typically 1-2 hours.

At the low end, you might pay around $170, while at the high end, a half-hour task could result in a $300 invoice. Additional issues may require calling another professional, incurring further costs.

Technical support professionals earning hourly rates from clients may lack incentive to promptly resolve IT issues, as their pay is tied to hours worked. This can result in unresolved problems and the need for repeated support calls.

Oppositely, choosing to outsource your IT system to a managed services provider may only cost $100-300 per month. A managed services provider delivers agreed-upon services, including network monitoring, software updates, hardware upgrades, print management, data storage, and more. These comprehensive offerings ensure your IT infrastructure operates smoothly and efficiently.

Managed service companies typically offer 24/7 support and around-the-clock monitoring. This means that despite the annual cost ranging from $40,000 to $50,000, your hourly expenses will be significantly lower on average.

Some managed services providers offer flat-rate pricing. It’s based on a company’s chosen service tier. Other providers bill based on the total number of users per month.

Our Services & Pricing

At iTernal Networks, we offer a wide range of support for any size business as well as flexible options to fit your budget. Our list of managed services includes backup & disaster recovery, network, security, help desk, mobile device management, and print management. I

One of the biggest benefits of choosing to use our services is the low price point and the fact that we bill a flat rate each month. You’ll know exactly how much you owe each month – no guesswork, no complicated billing, and no surprises!

We offer various technical services beyond our standard monthly plans. These services help you maximize the benefits of your plan by incorporating tailored solutions to meet your specific needs.

With our affordable managed service plans and IT support services, you’ll find that iTernal Networks is an ideal solution. Our experienced team is always available to answer questions, offer support, and solve your most complicated IT problems.

If you want to understand the average cost of IT support and how much a managed services provider could save you, give us a call today. We’re here to help!

We’d be happy to discuss what your monthly bill might cost as well as what types of services you can expect to be included!

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